How do I send a payment reminder for an unpaid invoice?

To remind a customer about an unpaid invoice, open it on the Get Paid page and click Send Reminder. To remind several at once, select them and click Send Reminder in the bar that appears. Reminders reach customers that are businesses on Cleo Pay. For anyone else, send the invoice email again.

Who gets a reminder

A reminder is an email to the people at your customer's business who can pay bills in Cleo Pay. So it only works when your customer is a business you're connected with on Cleo Pay.

If you added the customer yourself with Add a Contact, there's no one on Cleo Pay to send the reminder to, and it won't go out. Send the invoice again instead: find it on the Get Paid page, click the mail icon (Send invoice) and send it to their email. You can add a note in Message.

Remind one customer

1. On the Get Paid page, click the invoice to open it.
2. Click Send Reminder.
3. Add a note under Custom Message (Optional) if you want. It can be up to 500 characters.
4. Click Send Reminder.

Remind several at once

1. On the Get Paid page, tick the box next to each unpaid invoice.
2. Click Send Reminder in the bar that appears.
3. Add a personal message if you want, up to 500 characters.
4. Click Send Reminders.

When it's done you'll see how many customers were reminded and how many were skipped. An invoice is skipped if it was reminded recently or can't take a reminder.

On a phone, the Get Paid page also shows how many invoices are overdue, with a Remind all button.

When you can send one

If it's too soon, the Send Reminder button is greyed out. Hover over it to see when it's available, for example "Available in 2d".

Cleo Pay doesn't send reminders on its own. You send each one.

Keep track of overdue invoices

The Overdue card at the top of the Get Paid page shows how many invoices are past their due date and how much they add up to. Click it to see only those invoices. The pills under it split them by how late they are: 1-30d, 31-60d and 60+d.

If a reminder won't send

• "Cannot send payment reminder for a payable without a payer business" means the customer isn't on Cleo Pay. Use Send invoice instead.
• "No eligible recipients found for this payment reminder" means no one at that business can get the email. Send the invoice to them directly instead.

If something else goes wrong, email support@cleo-pay.com with the invoice number, the customer's name and the message you saw.