Help Center

If a business paid you through Cleo Pay and the money hasn't arrived, it's almost always waiting for you to finish signing up or add a bank account. Sign in at app.cleo-pay.com, finish the remaining steps, and the payment is released on its own.

Most Cleo Pay payments reach the vendor in about 2 business days: 1 to 2 business days from your Cleo Pay balance, or 2 to 3 business days from your linked bank.

The email Cleo Pay sends when a business pays you has the arrival time in its subject line. It's usually 1 to 3 business days. A second email tells you when the payment was sent to your bank and the date your bank should credit it.

A business you work with sent you money through Cleo Pay. Open the email from Cleo Pay, click Claim Your Payment, add your tax details and your bank account. It's free to get paid.

If Cleo Pay asks you to reconnect your bank, sign in at app.cleo-pay.com, go to Settings, then Bank Accounts, and click Reconnect Bank Account. Then sign in to your bank again.

A payment is held when the vendor hasn't accepted your invitation yet or has no bank account Cleo Pay can pay. The money waits safely in Cleo Pay and is released to the vendor automatically once they finish.

A payment fails when a bank refuses it, for example because there wasn't enough money in the account or the account is closed. Open the bill to see the reason, fix it, then click Retry Payment.

Every new Cleo Pay account starts with payments off. Finish setup, wait for your business to be verified, then click Book a call and talk to our team for a few minutes. We turn payments on after the call.

Click Add Bank Account, type the account holder name, account type, routing number and account number, check them on the review screen, then click Save bank account. It's ready to receive payments right away.

Not from inside the app. Edit profile only changes your name, phone number and photo. To change your login email, email support@cleo-pay.com from your current address. A business admin can also invite your new address to the team.

An admin can connect QuickBooks Online in Cleo Pay under Accounting, then Integrations: click Connect and sign in to QuickBooks. Cleo Pay then pulls in your vendors, accounts and classes, and can send bills back to QuickBooks.

No. Cleo Pay is a payments platform for businesses, made by Cleo Financial Inc. It is not the Cleo AI personal budgeting and cash advance app, and we cannot see or change Cleo AI accounts.