Browse help topics
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- How do Cleo Pay plans, seats and included payments work?
Cleo Pay has three plans: Starter, Growth and Max. Each is priced per seat and includes a set number of seats and payments a month. Payments past that are billed per payment. Admins see their plan under Settings, then Plan.
- Can I change the email I use to sign in to Cleo Pay?
Not from inside the app. Edit profile only changes your name, phone number and photo. To change your login email, email support@cleo-pay.com from your current address. A business admin can also invite your new address to the team.
- How do I manage more than one business in Cleo Pay?
One Cleo Pay login can belong to several businesses. Click the Switch Account button next to your business name to see them all, pick one to open it, or click Create new business to add another. Each business has its own plan, bank, team and verification.
- How do I contact Cleo Pay support?
Email support@cleo-pay.com. In the app, click Need Help? at the bottom of the sidebar to copy the address. Include your business name, what you were doing and any amounts, dates or names involved.
- Is Cleo Pay the same as the Cleo AI app?
No. Cleo Pay is a payments platform for businesses, made by Cleo Financial Inc. It is not the Cleo AI personal budgeting and cash advance app, and we cannot see or change Cleo AI accounts.
Still need help?
Send us a message and a person on the Cleo Pay team will reply by email.