You can't change your sign-in email yourself in the Cleo Pay app. Edit profile only changes your name, phone number and profile photo. To change the email you sign in with, write to support@cleo-pay.com from your current address and tell us the new one. If you're on a business team, an admin can also invite your new address.
What you can change yourself
Click your profile picture to open the menu.
| Menu item | What it changes |
|---|---|
| Edit profile | First name, last name, phone number and profile photo |
| Change password (or Set password) | Your password |
Your sign-in email shows at the top of this menu, but there's no option to edit it.
Ask us to change it
Email support@cleo-pay.com from the address you sign in with now. Include:
- The email you sign in with now
- The new email you want to use
- The name of your business, or the business that pays you
If you're on a business team
An admin on your team can add your new address as a new team member:
- The admin goes to Settings, then Team Members, and clicks Add Member.
- They enter your new email, pick your role and click Send Invitation.
- You sign up with the new email from the invitation and accept it.
- The admin finds your old login on the Active tab and clicks Revoke access.
If you're the only admin, invite the new address as Admin. Then sign in with the new email and revoke the old login yourself.
While both logins are active, each takes a seat on the plan. The old seat comes off at the next renewal. See Invite your team and choose roles.
Your business email is different
The business email on Settings, then Company Details, is where your business gets notices. It isn't your sign-in email. Changing one doesn't change the other.
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