During setup, Cleo Pay emails a 6-digit code to confirm your business email. The email's subject is "Verify your business email for [your business name]". If it hasn't arrived, check your spam or junk folder, wait a minute, then click Resend code. If the address is wrong, click Use a different email. Each code works for 24 hours.
Check these first
- Look in your spam or junk folder for an email from Cleo Pay with the heading "Email Verification Code".
- Check the address on screen. The step says "We've sent a verification code to" and then the address. A typo there means the code went somewhere else.
- Wait. The Resend code button appears 60 seconds after a code is sent.
Get a new code
- On the "Verify Email Address" screen, wait for the countdown to finish.
- Click Resend code. You'll see "Email verification code resent".
- Enter the newest code. Sending a new code cancels the old one.
To use another address, click Use a different email, type it in and click Continue.
When you don't need a code
If the email you enter is the same one you signed in with, Cleo Pay confirms it for you and moves straight on to the next step.
Error messages
| Message | What to do |
|---|---|
| Invalid or expired verification code | The code is wrong, older than 24 hours, or replaced by a newer one. Click Resend code and use the new one. |
| Please wait 30 seconds before requesting another verification code | Wait a moment, then try again. |
| Email already in use by another business | Another Cleo Pay account already uses this address. Use a different email, or email support. |
Use the email the payment was sent to
If a business sent you a payment, the payment is tied to the address it was sent to. Confirm that same address here, or the payment won't be matched to your account. See Your payment is waiting: finish setting up to get it.
Still nothing?
Email support@cleo-pay.com from the address you're trying to confirm, and tell us the name of the business that invited you.
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