---
title: "How do I contact Cleo Pay support?"
description: "Email support@cleo-pay.com. In the app, click Need Help? at the bottom of the sidebar to copy the address. Include your business name, what you were doing and any amounts, dates or names involved."
url: https://cleo-pay.com/help/contact-cleo-pay-support
category: "Account, plan and support"
audience: [business, vendor]
updated: 2026-10-22
support: support@cleo-pay.com
---

# How do I contact Cleo Pay support?

> Email support@cleo-pay.com. In the app, click Need Help? at the bottom of the sidebar to copy the address. Include your business name, what you were doing and any amounts, dates or names involved.

Email us at support@cleo-pay.com. That one address is for businesses that pay with Cleo Pay and for vendors who get paid through it. In the app, click **Need Help?** at the bottom of the sidebar, then click the address to copy it. Tell us your business name and what went wrong.

## From inside the app

1. Sign in at app.cleo-pay.com.
2. Click **Need Help?** at the bottom of the sidebar.
3. Click the button that shows support@cleo-pay.com. The address is copied, and the button says "Copied!".
4. Paste it into a new email.

Some pages also have a button that opens an email to us with the subject already filled in. It's **Contact support** on the Verification page, next to items only we can fix, and **Contact Support** on the Plan page if your plan is managed by our team.

## What to include

The more we know up front, the fewer emails it takes.

- Your business name, or the name of the business that paid you
- The email you sign in with
- What you were trying to do and what happened, including any error message word for word
- For a payment: the amount, the date, and the name of the vendor or payer
- For a bank: the last four digits of the account, never the full number
- For verification: the name of the item on the Verification page and the reason shown under it

Never send your full bank account number, your password or a verification code by email.

## Things only support can do

Some fixes have to come from our team. Email us when:

- The Verification page says "Verification is paused"
- An item on the Verification page only offers **Contact support**
- Your plan page shows **Contact Support** instead of **Manage Plan** and you want to change your plan
- You want to change the email you sign in with. See [Can I change the email I use to sign in?](https://cleo-pay.com/help/change-your-login-email)

## Not a Cleo Pay account?

We can't help with the Cleo AI budgeting app. That's a different company. See [Is Cleo Pay the same as the Cleo AI app?](https://cleo-pay.com/help/is-cleo-pay-the-same-as-cleo-ai)